The delivery period is approximate. In the unlikely event that an item you ordered is not in stock, we will contact you personally to inform you of the expected delivery date. Should you subsequently decide not to pursue your order, we will cancel same and issue you with a full refund.
If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock – again we will contact you to inform you of any goods that are not in stock.
If you order products from our Website for international delivery they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
If for any reason you are not totally satisfied with your purchase, simply return or post the item in its original and unused condition, along with wrapping and receipt to Steeles Menswear store within 28 days of purchase and we will exchange it or offer you a full refund. We are happy to accept items returned to us within 28-days of purchase. We will refund your credit or debit card once the items are received and processed.
Items returned to us after the 14-day grace period will be eligible for an exchange/credit. Any returns received outside this time frame may be considered at the discretion of Steeles Menswear, and may only be refunded as a credit against a future purchase.
Please understand that items must be returned to us in the same condition as they were shipped. They must be in an unused and perfectly saleable condition.
Steeles Menswear reserves the right to refuse a return if it’s determined that an item has been worn and then returned for any reason other than being ‘faulty’.
These guarantees are in addition to your statutory rights, which remain unaffected.